Privacy Policy

Effective as of 17/01/2024

1. Introduction

Welcome to Tag My Link, a premier digital business card service operated by Martza Tech Limited, based in Malta. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and sharing of personal information through our services. We are committed to ensuring that your privacy is protected and your data is used responsibly.

 

2. Scope and Consent

This Privacy Policy applies to all users of tagmy.link and its related services. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms of this policy. Your use of our services also indicates your consent to the collection, use, and sharing of your information as described herein.

 

3. Information We Collect

At Tag My Link, we collect various types of information to provide and improve our services. Our data collection occurs in several specific scenarios:

• Account Creation and Profile Setup: When you create an account or set up a digital business card on Tag My Link, we collect personal data including your name, email address, professional details, and any additional information you choose to provide in your profile.
• Transactions and Orders: If you make any transactions or orders through our services, such as purchasing additional features or upgrades, we collect transactional information including billing details and payment information.
• Interactions with Our Services: As you use our services, we collect usage data, such as how you interact with our digital business cards, your preferences, and your engagement with various features.
• Communications with Tag My Link: When you contact our customer support, fill out any forms on our website, or provide feedback, we collect the information you provide, which may include contact details and the content of your communications.
• Newsletter and Marketing Subscriptions: If you opt to receive our newsletter or marketing communications, we collect your email address and communication preferences.
• Use of Website and Applications: As you navigate our website and use our applications, we collect technical data such as IP addresses, browser types, and cookies, which are gathered via your device and browser.

Purpose of Data Collection:

This information is collected to provide you with our services, enhance your user experience, communicate with you, process transactions, and for analytical purposes to improve our service.

Data Retention:

Your personal data is retained only as long as necessary for the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In compliance with applicable laws, we generally retain customer data for a period of 5 years following the end of the usage of our services, unless a longer retention period is required or permitted by law.

 

4. How We Use Information

We use the information collected through tagmy.link for various specific purposes:

• Service Provision and Transactions: We use your personal data to process and fulfil your requests, orders, and transactions made through our platform. This includes using your information to process payments, deliver services, and provide customer support.
• Account Management: Your information is used to manage and maintain your account, including providing access to our services, customer support, and communication regarding your account or services.
• Communication and Responses to Inquiries: We use your contact information to communicate with you. This may include responding to your inquiries, customer service requests, and sending updates or information about our services.
• Marketing and Newsletters: With your consent, we use your contact information to send newsletters, marketing emails, and other communications about our new products, services, or promotions. You can opt-out of these communications at any time.
• Improvement and Personalization: Your usage data helps us understand how our services are used and how we can improve them. We also use this data to personalize your experience on our platform, providing content and features that match your interests and preferences.
• Analytics and Performance Monitoring: We analyse data about how our services are accessed and used, enabling us to evaluate and improve our platform’s performance and develop new products or features.

 

5. Cookies and Analytics

 

At Tag My Link, we use cookies, analytics, and other tracking technologies to understand how our services are used and to improve user experience. Here’s how we utilize these technologies:

 

• Cookies: Cookies are small data files stored on your device that help us improve our site and your experience, remember your preferences, and provide information for statistical analysis. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).
• Analytics Tools: We use analytics tools such as Google Analytics to collect information about your interactions with our site. This may include pages you visit, the time spent on those pages, the links or buttons you click, and other actions you take on our services. This information helps us understand user behavior, identify areas of improvement, and optimize our services.
• Usage Data: This includes data about how you interact with our site, such as the pages you visit, the frequency of access, and any actions you take during your visits. This information is crucial for our analysis and improvement of tagmy.link.
• Managing Cookies and Opt-Out Options: You have the choice to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that this might affect your experience and the functionality of our site.
• Third-Party Analytics Services: We may use third-party services to monitor and analyze the use of our services. These third parties have their privacy policies addressing how they use such information.

 

6. Information Sharing and Disclosure

We value your privacy and only share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, order fulfillment, and customer service. These service providers are bound by confidentiality agreements and are not permitted to use your personal information for any other purposes.
• Legal and Compliance: We may disclose your information if required by law, such as to comply with a subpoena, or similar legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

 

Third-Party Contractors and Data Processors

At tagmy.link, we engage with various third-party contractors and data processors to enhance our services. These entities play crucial roles in processing your data and are listed below:

1. Hosting and Infrastructure Providers: We use third-party hosting services to store and manage our data. These providers offer the infrastructure necessary for the operation of our services.
2. Payment Processors: For processing payments and managing financial transactions, we partner with established payment processing companies. They handle transactional data securely according to industry standards.
3. Analytics and Marketing Tools: We utilize various analytics and marketing tools to better understand user behavior and to effectively market our services. These tools help us analyze user data and manage our marketing campaigns.
4. Customer Support Services: To offer efficient customer support, we may use third-party customer relationship management (CRM) tools and support platforms.
5. Email Communication Services: For sending newsletters, updates, and promotional emails, we use third-party email communication services.

Roles and Responsibilities:

• These third-party contractors and data processors are engaged solely for the purpose of providing the services mentioned above.
• They are contractually bound to protect your personal data and are not permitted to use it for any other purposes.
• We ensure that these third parties comply with high standards of data protection and privacy, in line with GDPR requirements.

Please note that this is not an exhaustive list, and we may partner with other entities as required to deliver and improve our services. We will update this policy as necessary to reflect any changes in our third-party engagements.

 

7. International Data Transfers

Tagmy.link is headquartered in Malta, and the information we collect is governed by European law. However, we may transfer, process, and store your information on servers located outside of your country of residence. We take all necessary steps to ensure that data transfers comply with applicable data protection laws and that your information remains protected to the standards described in this policy.

 

8. Data Retention and Security

• Data Retention Policy: At tagmy.link, we take the responsibility of managing your personal data seriously. We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives, and needs.
• Security Measures: Protecting your data is a top priority at tagmy.link. We implement a range of security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:
  • Encryption: We use advanced encryption methods to secure data transmission and storage.
  • Access Control: Strict access controls are in place to ensure that only authorized personnel have access to your personal data.
  • Regular Audits: We conduct regular security audits and continuously monitor our systems to detect and address potential vulnerabilities.
  • Compliance with Standards: Our security protocols are designed in compliance with internationally recognized standards, to ensure the highest levels of data protection.
  • Employee Training: Our staff undergoes regular training in data protection and security best practices to ensure they are equipped to manage your data responsibly.
• Data Security Commitment: At tagmy.link, we are committed to using best-in-class technology and procedures to secure your data. While no online service can offer absolute security, we are dedicated to protecting your information and continuously improving our security measures.

 

9. User Rights and Choices

At tagmy.link, we not only respect your privacy but also empower you to exercise control over your personal data. In line with GDPR requirements, you have the following rights:

• Right to Access and Update: You have the right to access the personal data we hold about you and to update or correct any inaccuracies. We provide tools and account settings to help you access, rectify, or delete the information associated with your account.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal information, especially if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent (if the data processing was based on consent).
• Right to Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you have the right to request its correction.
• Right to Object and Restrict Processing: You have the right to object to our processing of your personal data or ask us to restrict processing under certain circumstances.
• Data Portability: You have the right to receive the personal data you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit those data to another controller.

Exercising Your Rights:

• To exercise any of these rights, please contact us at info@tagmy.link. We will respond to your request in accordance with GDPR requirements and within the timeframe stipulated by the regulation.
• We also provide you with the option to unsubscribe from our marketing communications by using the unsubscribe link provided in such communications.

 

Data Retention in Accordance with Legal Obligations:

While we respect your right to request the deletion of your personal data, it is important to note that in certain circumstances, we are legally obligated to retain some of your data even after you request its deletion. This includes data that is necessary for compliance with legal obligations, such as financial records required for tax and accounting purposes, which are retained for a period of 5 years.

If you request the deletion of your data, we will delete all data that is not subject to these legal retention requirements. For data that we are required to retain, we will restrict processing to what is necessary to meet these legal requirements, and we will anonymize or de-identify the data wherever possible.

 

10. Children’s Privacy

tagmy.link is committed to protecting the privacy of children. Consistent with the Children’s Online Privacy Protection Act (COPPA) and the GDPR, we do not knowingly collect, use, or disclose personal information from children under the age of 16 without obtaining prior parental consent.

• Age Limitations: Our services are not directed to children under the age of 16. We do not intentionally collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to remove the information and terminate the child’s account.
• Parental Consent and Control: If a user is under 16, parental consent is required before the creation of an account or the submission of any personal information. Parents or legal guardians of children under 16 who have become members of tagmy.link may review or delete the child’s personal information, and may contact us to request the termination of the child’s account.
• Safety Measures: We take additional precautions to protect the privacy and safety of children using our services. These include limiting the collection of personal information from children to no more than is reasonably necessary to participate in an online activity.

Procedure for Handling Children’s Data:

• If we become aware that we have inadvertently collected personal information from a child under 16 without proper consent, we will promptly take steps to delete such information.
• If you are a parent or guardian and believe that your child under 16 has provided us with personal information without your consent, please contact us at info@tagmy.link. We will work with you to address this issue.

 

 

11. Changes and Updates to Our Privacy Policy

At Tag My Link, we are committed to continually updating and improving our privacy practices. As such, this Privacy Policy may be revised from time to time.

• Notification of Changes: Any significant changes to our Privacy Policy will be communicated through our website and, if applicable, through direct communication channels such as email to our registered users. We will post the updated policy with its effective date on our website.
• Reviewing Updates: We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.
• Effective Date: The changes will become effective from the date specified at the top of the revised Privacy Policy.
• User Feedback: We value your feedback. If you have suggestions or concerns about these changes, please feel free to reach out to us. Your feedback helps us in evolving and improving our privacy standards and practices.

 

12. Contact Information and Data Protection Officer Details

We are dedicated to respecting your privacy and protecting your personal data. Should you have any questions, concerns, or feedback regarding our privacy practices, or if you wish to exercise any of your rights as outlined in this policy, please feel free to contact us:

• Contact Email: For general inquiries or concerns regarding your privacy and personal data, please email us at info@tagmy.link.
• Data Protection Officer: tagmy.link has appointed a Data Protection Officer (DPO) to ensure compliance with applicable data protection laws and to oversee our data protection strategies. Our DPO is also responsible for addressing any inquiries related to the processing of personal data.

• • DPO Contact Details: You can contact our Data Protection Officer directly at dpo@tagmy.link for specific concerns or questions about how your personal data is being processed by tagmy.link.

Our team is committed to addressing your inquiries and providing the necessary assistance in a timely and efficient manner. We welcome your questions and feedback as part of our ongoing effort to enhance privacy protections.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Malta. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Malta.

 

14. Complaints and Dispute Resolution

Should you have any concerns or complaints about your privacy or our data handling practices, we encourage you to contact us first. We will make every effort to resolve your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.